Refund policy

Refund Policy

30-day return period

You may request a return within 30 days after delivery. To be eligible, the item must be unused, in the condition received, and in its original packaging. Proof of purchase is required.

Start a return

Email customerservice@kisskind.com with your order number and the reason for the return. If the return is accepted, we will provide the correct return address and instructions. Items sent without prior authorization may not be accepted. Do not send returns to the public mailing address unless customer service specifically instructs you to do so.

Damaged, defective, or incorrect items

Please inspect the order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include the order number and clear photos where possible. When the issue is confirmed as our error, we will provide an appropriate replacement, refund, or return arrangement and the customer will not be responsible for the related return shipping cost.

Change-of-mind returns

For an eligible return that is not caused by a product defect or fulfillment error, the customer is responsible for the return shipping cost. We do not charge a restocking fee.

Exceptions

Custom or personalized products and gift cards cannot be returned unless they arrive damaged, defective, or incorrect. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to receive a different item is to complete an approved return and place a new order.

Refunds

We will notify you after the returned item is received and inspected. If approved, we will initiate the refund to the original payment method within 5 business days. Your bank or payment provider may require additional time to post the refund.

If an approved refund has not appeared after the payment provider’s normal processing period, contact customerservice@kisskind.com.

Questions: customerservice@kisskind.com · +1 (281) 454-1797